Shipping Policy — Bona Voluntate
Overview
JRW Holdings, LLC dba Bona Voluntate ships wholesale, business-to-business orders both domestically and internationally. This policy describes our order processing, carriers, shipping costs, and the respective responsibilities of Bona Voluntate and the buyer.
Order Processing
Orders are processed only after payment has cleared and business eligibility has been confirmed. Processing times vary with order size, product availability, and any documentation requirements. Any estimated timeframes we provide are estimates only and are not guaranteed.
Carriers & Third-Party Logistics
We ship primarily via UPS through our third-party logistics partner, Unishippers. For any shipping concerns, questions, updates, or problems, please email George Rosales at george.rosales@unishippers.com and CC ups.service.tb@unishippers.com, Connor@bonavoluntate.com, and Sales@bonavoluntate.com.
The subject line of your email MUST include your tracking number(s). If you do not CC us, they will not assist you, because we must authorize them to share information with you.
Shipping Costs, Customs & Duties
Shipping costs are the responsibility of the buyer unless otherwise agreed in writing. For international shipments, the buyer is the importer of record and is solely responsible for all customs duties, taxes, and fees, as well as compliance with all import regulations in the destination country.
Title & Risk of Loss
Title and all risk of loss pass to the buyer/consignee upon tender of the products to the carrier. All product ships at the consignee’s risk. The consignee must understand and comply with the legality of the products in their local, state, and national jurisdiction.
Insurance
Insurance is available but must be requested. We utilize Parcel Guard via ShipStation at a rate of $1.39 per $100 of declared value. For example, a $5,000 shipment would carry an additional cost of $69.50. Uninsured shipments are not covered for loss or damage. You can read more about coverage here: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard
Lost, Delayed, or Seized Packages
To the fullest extent permitted by law, JRW Holdings, LLC dba Bona Voluntate is not liable for additional shipping costs, taxes, duties, punitive or incidental damages, insurance costs or denied claims, lost packages, seized packages, carrier delays, or regulatory changes. We will reasonably assist in opening carrier investigations, but we are only responsible for shipping the products and are not liable for errors or omissions beyond our reasonable control.
Returns & Reshipments
Any returns or reshipments will be charged for shipping. Please see our Return Policy for details.
Contact
For shipping questions, email Sales@bonavoluntate.com.
Legal Disclaimer. Our products are derived from hemp and comply with the 2018 Farm Bill, which permits a Delta-9 THC concentration of up to 0.3% on a dry-weight basis. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for, or alternative to, information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Bona Voluntate sells exclusively to businesses on a wholesale, business-to-business basis and does not sell to consumers. All products are sold as raw materials and ingredients for further manufacturing, formulation, or resale by qualified, licensed businesses. The buyer is solely responsible for determining the legality of any product in its jurisdiction and for the testing, formulation, labeling, marketing, and lawful sale of any finished goods. Products are provided “as is,” without warranties of any kind, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, Bona Voluntate disclaims all liability for any loss, injury, or damages arising from the purchase, handling, use, or resale of its products. Keep all products out of the reach of children. Not for use by individuals who are pregnant, nursing, or under the age of 21. By purchasing, you agree to comply with all applicable federal, state, local, and international laws and regulations.
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