Return Policy — Bona Voluntate
1. Overview
JRW Holdings, LLC dba Bona Voluntate sells on a wholesale, business-to-business basis. Because our products are raw materials and ingredients sold for further manufacturing and resale, all sales are generally final. This policy explains the limited circumstances in which returns or claims are accepted.
2. Inspection & Claim Window
Buyers must inspect all products upon receipt and notify us of any defect, damage in transit, or order discrepancy within 5 business days of delivery. Claims made after this window may not be accepted.
3. Eligibility for Returns
Returns are accepted only for products that are defective or were shipped in error, and only if unopened, unused, and in original packaging. We do not accept returns on products that have been opened, used, further processed, or repackaged. Minor variance within standard analytical tolerance on a Certificate of Analysis is not grounds for return.
4. Return Authorization (RMA)
No returns are accepted without a prior Return Merchandise Authorization. Contact us to request an RMA before shipping anything back; unauthorized returns may be refused.
5. Return Shipping & Restocking
Except where a product is defective or shipped in error, the buyer is responsible for return shipping costs, and a restocking fee may apply. Returns and reshipments are charged for shipping.
6. Refunds
Approved refunds are issued to the original payment method after the returned product is received and inspected; we reserve the right to decline a refund for product that does not meet the eligibility conditions above.
7. Non-Returnable Items
Custom formulations, custom or white-label orders, clearance items, and any product altered after delivery are non-returnable.
8. Limitation of Liability
To the fullest extent permitted by law, our total liability for any return or product claim shall not exceed the amount actually paid for the specific product at issue, and we shall not be liable for any incidental, consequential, or punitive damages. The buyer is responsible for compliance and the lawful use and resale of all products.
9. Contact
Return requests and questions to Jon@bonavoluntate.com.
Legal Disclaimer. Our products are derived from hemp and comply with the 2018 Farm Bill, which permits a Delta-9 THC concentration of up to 0.3% on a dry-weight basis. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure, or prevent any disease. All information presented here is not meant as a substitute for, or alternative to, information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.
Bona Voluntate sells exclusively to businesses on a wholesale, business-to-business basis and does not sell to consumers. All products are sold as raw materials and ingredients for further manufacturing, formulation, or resale by qualified, licensed businesses. The buyer is solely responsible for determining the legality of any product in its jurisdiction and for the testing, formulation, labeling, marketing, and lawful sale of any finished goods. Products are provided “as is,” without warranties of any kind, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, Bona Voluntate disclaims all liability for any loss, injury, or damages arising from the purchase, handling, use, or resale of its products. Keep all products out of the reach of children. Not for use by individuals who are pregnant, nursing, or under the age of 21. By purchasing, you agree to comply with all applicable federal, state, local, and international laws and regulations.
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